Our Process

Getting to Know You

Your initial phone consultation will be with one of our Co-owners/Support Coordinator Supervisors to help answer any questions you may have and determine if our agency is a good fit. You would then inform DDD that you would like to work with us as your Support Coordination Agency.

Once we receive your assignment from DDD, we will schedule an extensive, follow-up planning meeting with your Support Coordinator to allow them to get to know you and those important to you.

The planning meeting is where you will share your goals, dreams, preferences, thoughts for the future, and support needs so that the Support Coordinator may better understand the services you are looking to receive.

Your Support Coordinator will use this information to author your Individualized Service Plan (ISP) and Person-Centered Planning Tool (PCPT) and help connect you to local providers that can assist you in meeting your goals and support needs.

Selecting Services

Your Support Coordinator will research program and service agencies at the local, state, and federal levels to make recommendations for the best fit and most appropriate services for you.

Our team is familiar with a wide variety of local services, including but not limited to residential settings, day habilitation programs, individual community and home-based supports, vocational training, home and vehicle modifications, assistive technology, and therapy services, including speech, OT, and PT.

Approval

Once you establish a relationship with a service provider/s and plan out services within your budget, your Support Coordinator will help you approve and implement your Individualized Service Plan.

We have met the DDD’s rigorous standards to be a self-approving agency, so approval can take as little as a few hours, with implementation beginning the following day!

Ongoing Monitoring

Your Support Coordinator will maintain scheduled, monthly contact with you to ensure adherence to your Individualized Service Plan, check-in on your overall well-being, and verify your satisfaction with your current providers.

These contacts will include:

In addition to the scheduled contact times, you can reach your Support Coordinator throughout the month via email, text, and phone.

One of our Co-owners/Support Coordinator Supervisors is always available and on-call 24/7.